FAQ | Sashimi at Home

How long will the food stay fresh?

It depends on what you ordered. Regular frozen seafood can be kept in the average household freezer for up to a month while some of our super frozen seafood offerings can only be kept for 14 days in a standard freezer. Once your fish has thawed, we recommend keeping it below 4° Celsius and consuming it within 3 days. Eating our products ASAP will ensure the best flavor profile and experience.

When do you deliver to my area?

We currently deliver to 22 states including: Al, CT, DC, DE, FL, GA, IL, IN, KY, MA, ME, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VT, and Wv

Each state is eligible for the next day or 2 dayS delivery IF ORDERS ARE PLACED BEFORE 10 AM. Zone 1 represents states eligible for next day shipping. Zone 2 represents states eligible for 2-day shipping. EACH ORDER WILL RECEIVE AN EMAIL THAT INCLUDES A TRACKING NUMBER REFERENCING THEIR ORDER, DELIVER TIME/DATE. REFER BELOW FOR BREAKDOWNS OF EACH ZONE.

Zone 1: CT, DC, DE, NJ, PA, NY ($17.60)

Zone 2: Al, FL, GA, IL, IN, KY, ME, NH, OH, RI, SC, TN, VT, MA, NC, WV ($18.80)

We use FedEx for our shipping needs and are working hard to ensure that each delivery makes it to your doorstep on time! Although with Covid19 and the current situation of the world, packages might experience small delays.

How does shipping work?

Sashimi@Home uses FedEx and standard brown boxes to ship its products. zone 1 has a shipping fee of $17.60 while zone 2 has a shipping rate of $18.80. All packages are shipped with dry ice and gel packs to keep the products at a consistent 32° or lower. To ensure the best quality, flavor, and texture we recommend putting items into the freezer/cooler ASAP.

We use FedEx for our shipping needs and are working hard to ensure that each delivery makes it to your doorstep on time! Due to Covid-19 and the current situation of the world, packages might experience small delays.

Will I get a tracking number for my delivery?

Each order will include a tracking number and tracking information. Once your order has been placed and shipped, you will receive a confirmation with all the tracking information via email or text.

Will instructions be included with my meals?

Every order will come with a fact sheet regarding your order as well as how to access our online library with even more information on how to prep, cut, and store our products. Any additional questions will be answered through the contact us form or by calling 443-946-0734 between 9 am to 4 pm EST.

The order I received is incorrect, what do I do?

Contact us immediately. We are here to ensure your order is filled properly and in a timely manner. Once we create the ticket and identify the issue, we will work with you to either replace or refund your order!

How do I report a problem with my order or delivery?

The “Contact Us” section of our website includes a fillable form, email, and phone number that can be used to report any issues or concerns. Sashimi @ Home will do its best to resolve all issues in a timely manner. Snapshots of your order or the issue will be needed to validate the request.

What if I was charged for a product that is not available?

Mistakes happen and we will correct any issues promptly. If the current product you ordered is currently out of stock, we can ship out the product once it is restocked or substituted for another product. Refunds are available but why miss out on delicious sashimi.

How do I change or cancel an order after It has been placed?

Orders are only eligible for revisions BEFORE the package has been shipped. Please contact us immediately if revisions to your order need to be made. We do not guarantee revisions after the order is placed.

I forgot my password. Help!

Click “lost my password” underneath the log in portion on “My Account” Page. Once clicked, it will ask to enter either the email or username you used to register your account with Sashimi@Home. Afterwards, you should receive an email with a link to reset the password. Once you click the link you will be able to add your new password and sign in!

Is my payment information secure?

We value our customer’s personal information, which is why we use a secure socket layer 128-BIT encryption to ensure your sensitive information is safe with us!

Is there a minimum order?

We require a $50 minimum to order

Can I have multiple delivery addresses associated with one account?

Of course! Just make sure to select the proper address at checkout.

What is your refund policy?

Claims for refunds must be submitted within 24 hours of receiving your order. You can contact us through the “Contact Us” page or call us at 443-946-0734. ( 9 am to 4 pm EST ) Our customers come first so we will make sure to process any and all requests as quickly as possible!

Full credit refunds for orders without returns will only be given if the product is deemed defective. We will require a photo taken on the day of delivery to confirm the claim.

Open/torn packaging, damage by FedEx, and any other issues will be subject to a partial refund. Please remember each claim is situational and will be investigated and dealt with individually. Photo evidence from the day of delivery will also be required for a partial refund.

How long will the food stay fresh?

When do you deliver to my area?

We currently deliver to 22 states including: Al, CT, DC, DE, FL, GA, IL, IN, KY, MA, ME, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VT, and Wv

Zone 1: CT, DC, DE, NJ, PA, NY ($17.60)

Zone 2: Al, FL, GA, IL, IN, KY, ME, NH, OH, RI, SC, TN, VT, MA, NC, WV ($18.80)

How does shipping work?

Will I get a tracking number for my delivery?

Each order will include a tracking number and tracking information. Once your order has been placed and shipped, you will receive a confirmation with all the tracking information via email or text.

Will instructions be included with my meals?

Every order will come with a fact sheet regarding your order as well as how to access our online library with even more information on how to prep, cut, and store our products. Any additional questions will be answered through the contact us form or by calling 443-946-0734 between 9 am to 4 pm EST.

The order I received is incorrect, what do I do?

Contact us immediately. We are here to ensure your order is filled properly and in a timely manner. Once we create the ticket and identify the issue, we will work with you to either replace or refund your order!

How do I report a problem with my order or delivery?

The “Contact Us” section of our website includes a fillable form, email, and phone number that can be used to report any issues or concerns. Sashimi @ Home will do its best to resolve all issues in a timely manner. Snapshots of your order or the issue will be needed to validate the request.

What if I was charged for a product that is not available?

Mistakes happen and we will correct any issues promptly. If the current product you ordered is currently out of stock, we can ship out the product once it is restocked or substituted for another product. Refunds are available but why miss out on delicious sashimi.

How do I change or cancel an order after It has been placed?

Orders are only eligible for revisions BEFORE the package has been shipped. Please contact us immediately if revisions to your order need to be made. We do not guarantee revisions after the order is placed.

I forgot my password. Help!

Is my payment information secure?

We value our customer’s personal information, which is why we use a secure socket layer 128-BIT encryption to ensure your sensitive information is safe with us!

Is there a minimum order?

We require a $50 minimum to order

Can I have multiple delivery addresses associated with one account?

Of course! Just make sure to select the proper address at checkout.

What is your refund policy?

Claims for refunds must be submitted within 24 hours of receiving your order. You can contact us through the “Contact Us” page or call us at 443-946-0734. ( 9 am to 4 pm EST ) Our customers come first so we will make sure to process any and all requests as quickly as possible!

Full credit refunds for orders without returns will only be given if the product is deemed defective. We will require a photo taken on the day of delivery to confirm the claim.

Open/torn packaging, damage by FedEx, and any other issues will be subject to a partial refund. Please remember each claim is situational and will be investigated and dealt with individually. Photo evidence from the day of delivery will also be required for a partial refund.